Privacy policy

Privacy Policy

Last Updated: July 23, 2026

At Replay Supply Co. ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit replaysupply.com, purchase products, create an account, or otherwise interact with our website and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised "Last Updated" date.

Information We Collect

The information we collect depends on how you interact with our website and Services.

Information You Provide

When you place an order, create an account, contact customer support, or subscribe to our communications, we may collect information including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment confirmation details

  • Account login information

  • Customer support communications

Providing certain information is necessary to complete purchases or access specific features of our Services.

Information Collected Automatically

When you browse our website, we may automatically collect information including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Time spent on our website

  • Referring websites

  • Cookies and similar tracking technologies

This information helps us improve website performance, security, and user experience.

Information from Third Parties

We may receive information from trusted third-party service providers who assist us with operating our business, including:

  • Shopify

  • Payment processors

  • Shipping providers

  • Analytics providers

  • Marketing platforms

These providers only receive information necessary to perform their services on our behalf.

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Process payments

  • Provide customer support

  • Deliver shipping and order updates

  • Manage customer accounts

  • Prevent fraud and unauthorized transactions

  • Improve our website and Services

  • Send promotional communications (where permitted by law)

  • Comply with legal obligations

Cookies & Tracking Technologies

Replay Supply Co. uses cookies and similar technologies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic

  • Measure marketing performance

  • Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

SMS & Marketing Communications

If you choose to receive SMS or email marketing communications, we will use your contact information to send promotional offers, updates, and order notifications.

We do not sell, rent, lease, or trade your phone number or personal information to third parties for marketing purposes.

You may opt out of marketing communications at any time using the unsubscribe link in our emails or by following the instructions provided in SMS messages.

How We Share Your Information

We may share your information with trusted third parties only when necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Fraud prevention providers

  • Customer support platforms

  • Marketing service providers

We may also disclose information if required by law or when necessary to protect our rights, customers, or business.

Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no online system can guarantee absolute security, we continually work to protect the information entrusted to us.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our policies

Your Privacy Rights

Depending on your location, you may have rights including:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Request a copy of your personal information

  • Withdraw consent for marketing communications

  • Object to certain processing activities where permitted by law

To exercise these rights, please contact us using the details below.

International Data Transfers

Your personal information may be processed or stored in countries outside your place of residence, including the United States, where our service providers operate. We take reasonable measures to protect your information during these transfers.

Third-Party Services

Our website may contain links to third-party websites or services. Replay Supply Co. is not responsible for the privacy practices or content of those third-party websites.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Replay Supply Co.

Email: support@replaysupply.com

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

Replay Supply Co. is the retailer of the GameLab Console and is responsible for the collection and processing of personal information related to purchases made through this website.