Shipping policy
Shipping Policy
At Replay Supply Co., we're committed to delivering your order as quickly and reliably as possible. Below you'll find important information about our shipping process and what to expect after placing an order.
Free Shipping
We proudly offer free standard shipping on all orders.
Order Processing
Orders are typically processed within 1–3 business days before shipment.
During product launches, promotional events, holidays, or periods of high order volume, processing times may be slightly longer. We appreciate your patience during these busy periods.
Estimated Delivery Times
Most orders arrive within 7–15 business days after they have been shipped.
In some cases, delivery may take up to 30 business days due to circumstances beyond our control, including:
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Customs clearance
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Carrier delays
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High seasonal demand
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Severe weather
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Local delivery conditions
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Remote delivery locations
Delivery estimates are provided as guidelines and are not guaranteed.
Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email containing tracking information (when available).
Please allow 24–72 hours for tracking updates to appear, as carriers may require time to scan shipments into their systems.
Shipping Delays
Although we work with reliable shipping partners, delays can occasionally occur due to factors outside our control, including:
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Carrier network disruptions
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Customs inspections
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Weather-related delays
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Peak holiday shipping volumes
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Incorrect or incomplete shipping information
If your order is taking longer than expected, we recommend checking your tracking information first. If you still need assistance, our support team will be happy to help.
Shipping Address Accuracy
Please ensure your shipping address is accurate and complete before placing your order.
Replay Supply Co. is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided during checkout.
If you notice an error after placing your order, contact us immediately. We'll do our best to update your address before your order is dispatched, although changes cannot be guaranteed once processing has begun.
Split Shipments
To provide the fastest possible delivery, orders containing multiple items may occasionally be shipped separately from different fulfillment locations.
If this occurs, you'll receive separate tracking updates, and the remaining items will arrive shortly thereafter.
Lost, Damaged, or Incorrect Orders
If your order is lost during transit, arrives damaged, or you receive the wrong item, please contact our customer support team as soon as possible.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the issue
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Photos of the product and packaging (if applicable)
We'll review your case and work with you to provide an appropriate resolution.
Questions?
If you have any questions about your shipment or need assistance with your order, we're here to help.
Replay Supply Co.
Email: support@replaysupply.com
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST