Return & Refund Policy

At Replay Supply Co., we want you to shop with confidence. If there's an issue with your order, our team will work with you to find a fair resolution as quickly as possible.

All Sales Are Final

We do not accept returns or exchanges for change of mind, buyer's remorse, or ordering the incorrect colour or variant. Please review your order carefully before completing your purchase.

When You're Eligible for a Replacement or Refund

A replacement or refund may be provided, at our discretion, after reviewing your claim, in the following situations:

Damaged on Arrival

If your GameLab Console arrives damaged during transit, please contact us as soon as possible with:

• Your order number
• Clear photos of the product
• Clear photos of the shipping packaging

Prompt reporting helps us resolve the issue more quickly.

Faulty or Defective Product

If your GameLab Console is not functioning as intended due to a manufacturing defect, please contact our support team. We'll first work with you to troubleshoot the issue. If the problem cannot be resolved, we'll arrange a replacement or, where appropriate, a refund.

This policy covers manufacturing defects only and does not apply to damage caused by accidents, misuse, unauthorized modifications, improper handling, or normal wear and tear.

Incorrect Item Received

If you receive an item that does not match your order, please contact us with your order number and photos of the product you received. Once verified, we'll arrange to send the correct item at no additional cost.

Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first. If tracking has stopped updating for an extended period or the shipment is confirmed lost by the carrier, we'll investigate and, where appropriate, arrange a replacement or issue a refund.

Order Cancellations

Orders may be cancelled for a full refund before they have been processed or shipped.

Once an order has been dispatched, it can no longer be cancelled.

Refund Processing

Approved refunds are processed to the original payment method within 7 business days after approval. Depending on your financial institution, it may take an additional 3–10 business days for the funds to appear in your account.

Contact Us

If you need assistance with your order, please contact our customer support team.

Replay Supply Co.

Email: support@replaysupply.com

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

We aim to respond to all enquiries within 1 business day.

Replay Supply Co. is the retailer of the GameLab Console and provides sales, fulfilment, warranty assistance, and customer support for purchases made through this website.